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Shipping & Returns

Shipping Policy

  1.  3-days local and 5-8 days PAN - India Delivery!

We offer a local '3 Days Delivery' and PAN-India '5-8 Days Delivery' guarantee on most products bought on the site. The products ordered will be at your doorstep within 5-8 business days (Monday to Friday), of your payment having been cleared. For orders which are placed using Credit Card/Net Banking Payment Option and are under verification, the guarantee is applicable post the payment has been verified.

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What is not covered in the Guarantee:

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  • Delivery delays due to customer unavailability or discrepancies in billing address or failures in providing contact number for delivery. (If the courier has come to the shipping address within seven business days and not been able to get delivered. The courier may or may not contact you before coming - that is something we have no control over.)

  • Delivery to certain areas eg. Northeastern states, J&K, Remote areas in Hills etc. may have a longer delivery period due to lack of accessibility, poor weather conditions, security reasons etc.

  • This guarantee is not valid for special promotional offers (e.g. Anniversary celebrations, etc).

  • In case of cities dealing with law-and-order situations, delivery of courier might get temporarily effected.

 

  2. Shipping charges

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  • We may charge nominal non-refundable fee for orders upto certain amount, which will be shown at the time of checkout.

  • The total shipping charge for your Order will be displayed once you proceed to check out.

  • Currently, each order may be shipped only to a single shipping address. If you wish to ship products to different addresses, you need to place multiple orders.

  • In instances where customer places multiple orders within a day or two, we might combine orders and ship them together.

Return, Cancellation & Exchange Policy

Return/Refund

 

We stand by the products we make. Our products are not only world-class quality but we also do quality checks before shipping your order. We also make sure that our products don’t get damaged due to shipment. But if you have received a product with a manufacturing defect then please drop us an mail at info.cygnnus@gmail.com within 2 days of delivery. Our customer care executive will get back to you within 24 hours and we will provide a further course of action.

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Once your request is accepted to be returned, the refund will be credited to the customer's bank account within 5-6 working days.

 

Please note that we don’t accept return or refund requests for any other reason.

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Order Cancellation

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We don’t accept order cancellation requests after shipping. In case you want to cancel your order, please drop us an email at info.cygnnus@gmail.com. If your order is not shipped yet, we will cancel your order for you.

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